Why do I need to Register, just give me some help
I only visit software support websites or forums for a product when I really need help and can’t find an answer myself. When I get there I find I almost always have to register and wait (sometimes hours) for a confirmation email before I can ask my question or submit my problem.
This just frustrates me, even if the whole process only takes a few minutes. Mr software vendor when I come to you with a problem I want to feel my problem is the most important thing to you in the world. When you make me go through this I feel your mainly interested in your own administrative needs not your customers issues. Before making your customers who have a problem with your software go through your administrative requirements ask yourself the question do they really have to.
November 19th, 2009 at 9:38 am
Also have you noticed, the FAQ sections on some of the software websites. They are either old or the question that’s asked the most in the support forums is not listed at all!
And (I agree) when you want to go to the forums, you have to go through the process of sign up with their forums.
Secondly, when purchasing the software, every company asks for email. They should just use that email as the user id. And email the temporary password to the forums on purchase.